How to Order
Simple Steps for Requesting Mouse Models and Services from the Mouse Biology Program
Ordering mouse models and related services from the Mouse Biology Program is designed to be straightforward. Follow the steps below to submit requests, confirm details, and receive your order efficiently.
Step 1: Explore Available Models and Services
Visit our website to explore the available mouse models and services, including custom model creation, phenotyping, cryopreservation, genotyping, and more. Browse the catalog to identify strains or services that meet your research needs.
Step 2: Submit an Inquiry
Once you have identified a model or service of interest, please submit an inquiry through our Request Form or contact us directly by phone or email. Please provide as much detail as possible, including the strain, service, or specific requirements, to ensure we understand your needs.
- Submit a Request
- Contact Us: 1-530-754-6687 or mbp@ucdavis.edu
Step 3: Receive a Quote and Confirm Details
After reviewing your inquiry, our team will provide a detailed quote and outline any necessary information, such as timelines, service specifications, or compliance requirements. We will work closely with you to confirm all details and address any questions or special requests.
- Review and Confirm Order Details: This step ensures that all specifications meet your research objectives before proceeding.
Step 4: Complete Required Documentation
Complete any required documents, such as Material Transfer Agreements (MTAs), health certificates, or service agreements, as needed. Our team will guide you through the documentation process to ensure compliance with institutional and regulatory requirements.
Step 5: Finalize the Order and Arrange Payment
Once the documentation is complete, we will finalize your order and arrange payment. Payment options and terms will be discussed during the order confirmation stage.
- Discuss Billing Options
Step 6: Delivery or Service Initiation
Our team will schedule delivery for mouse shipments based on your availability and compliance with shipping requirements. For services such as phenotyping or genotyping, we will initiate the service according to the agreed-upon timeline and provide regular updates.
- Track Your Shipment: We provide real-time tracking information for all mouse shipments.
- Receive Service Updates: For ongoing services, you will receive updates on progress, results, and any relevant findings.
- View Projects via the Project Tracking System
Need Help?
If you have any questions during the ordering process or need assistance with specific requirements, don’t hesitate to contact our team. We ensure your order is processed smoothly and meets your research needs.
Ready to Order?
Get started today by submitting a request. We look forward to supporting your research efforts:
Not seeing something you need? Contact Us