Shipping Policies

Understand our sharing policies to promote collaboration and transparency while safeguarding research integrity with the Mouse Biology Program.

Our Shipping Policies ensure that all live animals, cryopreserved materials, and research kits arrive optimally. We use validated shipping protocols and work closely with trusted carriers to minimize transit times and maintain animal welfare. Whether you are ordering live mice, cryopreserved embryos, or kits, our policies outline the key steps for a smooth shipping experience.

Live Animal Shipments

Live animals are carefully prepared and transported to ensure their health and welfare. Our processes guarantee safe and timely delivery.

Health and Quality Assurance: Every live animal undergoes comprehensive health screenings and quality checks before shipment.
Shipping Containers: Mice are transported in standardized JAX crates, which and their design for transportation to safeguard welfare during transit.

Cryopreserved Embryos, Sperm, and Kits

Cryopreserved materials and research kits are meticulously packaged to maintain quality and functionality. Timely delivery ensures optimal utility.

Dry Shipper Protocol: Cryopreserved materials are shipped in validated dry shippers to maintain ultra-low temperatures.
Kit Packaging: Research kits are securely packed to prevent damage or contamination during transit.

Domestic and International Shipments

We ensure reliable delivery both domestically and internationally, adhering to all regulations. Our team provides support for smooth logistics.

Domestic Shipments: Trusted carriers deliver materials quickly and securely across the U.S., with shipment tracking provided.
International Shipments: Shipments comply with import/export regulations, including permits and health certificates, ensuring smooth customs clearance.

Customer Responsibilities

Customer preparation is essential for the success of shipments. Clear communication and adherence to guidelines prevent delays or issues.

Accurate Information: Customers must confirm shipping addresses and provide reliable contact details to avoid delivery errors.
Receipt Coordination: Ensure someone is available to receive live animals or cryopreserved materials upon arrival.

Damages and Claims

Although rare, shipment issues are promptly addressed to minimize disruptions to research. Immediate reporting ensures timely resolutions.

Live Animal Shipments: Report any issues with animal condition upon delivery for review and potential replacement.
Cryopreserved Shipments: Damages or compromised materials must be reported within 24 hours to resolve the issue effectively.

Get Support

Our team is available to assist with shipment coordination, tracking, and troubleshooting. For questions about our shipping policies or to request a quote,

Cost and Payment:
Shipping costs, including container fees and additional documentation, are typically the receiving institution’s responsibility. Costs vary based on distance, shipping method, and any special requirements. An estimate of shipping costs will be provided before finalizing shipment arrangements.

Important Considerations

Weather Conditions: Adverse weather conditions may affect shipping schedules. We will adjust plans to prioritize the safety and health of the mice, which may include temporary delays.
Holiday Schedules: Shipments are planned accordingly to avoid potential delays during public holidays. Researchers should be aware of holiday schedules in shipping and receiving locations.

Ensuring Safe and Compliant Shipping
Our shipping policies are designed to ensure the secure, efficient, and compliant transportation of mouse models. If you have questions or special requirements, please get in touch with our team to discuss your shipping needs.

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